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Terms & Conditions

1. Your Agreement

  • 1.1 This website (“this Website”) is operated by VH Premier Tech Sdn. Bhd. The brand of this website is called Journey. Please read these terms of use (“this Terms of Use”) carefully before using this Website and the services offered by VH Premier Tech Sdn. Bhd. “You” and “your” when used in this Terms of Use includes (1) any person who accesses the Website and (2) persons for whom you make a purchase of the Services.

2. Change of Terms of Use

  • 2.1 Journey’s Modifications

    • 2.1.1 Journey reserves the right, at its sole discretion, to change or modify any part of this Terms of Use at any time without prior notice. You should visit this page periodically to review the current Terms of Use to which you are bound. If Journey changes or modifies this Terms of Use, Journey will post the changes to or modifications of this Terms of Use on this page and will indicate at the bottom of this page the date on which this Terms of Use was last revised.

    • 2.1.2 Your continued use of this Website after any such changes or modifications constitutes your acceptance of the revised Terms of Use. If you do not agree to abide by the revised Terms of Use, do not use or access or continue to use or access this Website and/or the Services. It is your responsibility to regularly check this Website to ascertain if there are any changes to this Terms of Use and to review such changes.

    • 2.1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by Journey from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms of Use.

3. Access and Use of the Services

    • 3.1 Ownership of Content

      • 3.1.1 This Website, the domain name (https://journey.com.my), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by Journey in connection therewith are owned and operated by Journey.

    • 3.2 Provision and Accessibility of Services

      • 3.2.1 Subject to this Terms of Use, Journey may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on this Website. The Services that have been selected by you on this Website are solely for your own use, and not for the use or benefit of any third party. The term “Services” includes but is not limited to the use of this Website, any Services offered by Journey by itself or on behalf of the Operators on this Website. Journey may change, suspend or discontinue any Services at any time, including the availability of any feature, database or content. Journey may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability.

      • 3.2.2 Journey does not guarantee that the Services will always be available or uninterrupted. Journey will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms of Use and other applicable terms and conditions for the Services, and that they comply with them.

      • 3.2.3 If you link to is Website, Journey may revoke your rights to so link at any time, at Journey’s sole discretion. Journey reserves the right to require prior written consent before linking to this Website.

4. Website and Content

    • 4.1 Use of the Content

      • 4.1.1 All materials displayed or performed on this Website including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio and other materials (“Content”) are protected by copyright and/or other intellectual property rights. This Website and the Content are intended solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms of Use.

      • 4.1.2 If Journey agrees to grant you access to this Website and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access this Website in accordance with this Terms and Use. Journey may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Content from this Website.

      • 4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in this Website and the Content accessed through this Website, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever this Website or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.

    • 4.2 Journey’s Liability for the Website and Content

      • 4.2.1 Journey cannot guarantee the identity of any other users with whom you may interact with in the course of using this Website. Journey cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using this Website is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

      • 4.2.2 Under no circumstances will Journey be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via this Website.

  • 5. Intellectual Property Rights

    • 5.1 Intellectual Property

      • 5.1.1 All intellectual property rights subsisting in respect of this Website belong to Journey or have been licensed to Journey for use on this Website. This Website, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that: (a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of this Website and the Content, software, materials, or the Services in whole or in part; (b) You shall only download or copy the Content (and other items displayed on this Website or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and (c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and noncommercial use is expressly prohibited without prior written permission from Journey or from the copyright holder identified in such Contents copyright notice.

  • 6. User Submissions

    • 6.1 Uploading of Information

      • 6.1.1 In the course of accessing this Website or using the Services, you may provide information which may be used by Journey and/or the Operators in connection with the Services and which may be visible to other users of this Website. You understand that by posting information or content on the Website or otherwise providing content, materials or information to Journey and/or the Operators in connection with the Services (“User Submissions”): (a) You hereby grant to Journey and the Operators a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to use and fully exploit such User Submissions, including all related intellectual property rights subsisted thereon, in connection with providing the Services and operating this Website and Journey’s business, including but not limited to the promotion and redistribution of part or all of the Services and derivative works thereof in any media formats and through any media channels; (b) You agree and authorize Journey to use your personal data in accordance with the Privacy Policy in effect from time to time; (c) You hereby grant each user of this Website a non-exclusive license to access your User Submissions through this Website, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of this Website and under this Terms of Use; (d) You acknowledge and agree that Journey retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to Journey does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions, unless otherwise agreed in writing; (e) You hereby represent and warrant that any content in your User Submission (including but not limited to text, graphics and photographs) do not infringe any applicable laws, regulations or any third party rights; and (f) That all the User Submissions publicly posted or privately transmitted through this Website is the sole responsibility of you and that Journey will not be liable for any errors or omissions in any content.

  • 7. Users Representations, Warranties and Undertakings

    • 7.1 Use of this Website and the Services

      • 7.1.1 You represent, warrant and undertake to Journey that you will not provide any User Submissions or otherwise use this Website or the Services in a manner that: (a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or (b) Violates any law, statute, ordinance or regulation; or (c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) Involves commercial activities and/or sales without Journey’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or (e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of Journey; or (f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.

    • 7.2 Removal of User Submissions

      • 7.2.1 Journey reserves the right to remove any User Submissions from this Website at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if Journey is concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.

    • 7.3 Responsibility for User Submissions

      • 7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, this Website.

      • 7.3.2 You acknowledge and agree that you shall be solely responsible for your own User Submissions and the consequences of posting or publishing all of your User Submissions on this Website. You represent, warrant and undertake to Journey that: (a) You own or have the necessary rights, licenses, consents, releases and/or permissions to use and authorize Journey to use all copyright, trademark or other proprietary or intellectual property rights in and to any User Submission to enable inclusion and use thereof as contemplated by this Website and this Terms of Use; and (b) Neither the User Submissions nor your posting, uploading, publication, submission or transmittal of the User Submission or Journey’s use of the User Submissions, or any portion thereof, on or through this Website and/or the Services will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law, rule or regulation.

      • 7.3.3 You are responsible for all of your activity in connection with using this Website and/or the Services. You further represent, warrant and undertake to Journey that you shall not: (a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use this Website and/or the Services; or (b) sell or resell any products, services or reservation obtained from or via this Website or Mobile Application; (c) use this Website or Mobile Application for commercial or competitive activity or purposes, or for the purpose of making speculative, false or fraudulent bookings or any reservations in anticipation of demand; (d) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of this Website; or (e) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or (f) Run mail list, listserv, or any other form of auto-responder, or “spam” on this Website, or any processes that run or are activated while you are not logged on to this Website, or that otherwise interfere with the proper working of or place an unreasonable load on this Website’s infrastructure; or (g) Use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of this Website; or (h) Decompile, reverse engineer, or otherwise attempt to obtain the source code of this Website.

      • 7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using this Website and/or the Services.

  • 8. Registration and Security

    • 8.1 Opening of the Journey Account

      • 8.1.1 In the course of using the Services, you may be required to open and maintain an account with Journey (“Journey Account”).

    • 8.2 Provision of Personal Information

      • 8.2.1 As a condition to using some aspects of the Services, you may be required to register with Journey and select a password and user name (“Journey User ID”). If you are accessing the Services through a Third Party Website or service, Journey may require that your Journey User ID be the same as your user name for such Third Party Website or service.

      • 8.2.2 You shall provide Journey with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Journey Account.

      • 8.2.3 You represent that you shall not: (a) Select or use as a Journey User ID a name of another person with the intent to impersonate that person; or (b) Use as a Journey User ID a name subject to any rights of a person other than you without appropriate authorization.

      • 8.2.4 Journey reserves the right to refuse registration of or to cancel a Journey Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.

  • 9. Reviews – Further correspondence – Rights to User Content

    • 9.1. By completing a transaction, you agree to receive confirmation messages (in the form of emails and/or app notifications), as well as an invitation email(s) or app notification(s) for you to complete our guest review form which we will send to you after you finish an activity. Leaving a review is optional. For clarity, the confirmation and guest review emails are transactional and are not part of the newsletters or marketing mails, from which you can unsubscribe. The completed guest review may be uploaded onto the relevant activity page on the Journey platform within 72 hours of the submission for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Activity. Upon submitting a review, your account may be awarded Journey credits, which may be used towards your next booking subject to terms and conditions. Each account may only submit one review per activity booked once or multiple times within the same calendar month. Fraud and abuse will result in the forfeiture of Journey credits. Journey further reserves the right to deduct any credits directly from your Journey account without prior notice.

    • 9.2. By posting a review, you grant Journey the full, perpetual, free, transferable and irrevocable rights to all submitted user content. Journey reserves the right to translate, edit, adjust, refuse or remove reviews at its sole discretion.

    • 9.3. You confirm you will comply with these Guest Review Guidelines. In addition, you represent and warrant that

      • 9.3.1. you own and control all of the rights to the user content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such user content to or through the platform;

      • 9.3.2. such content is accurate and not misleading; and

      • 9.3.3. use and posting or other transmission of such content does not violate the Terms of Use or any applicable laws and regulations and will not violate any rights of or cause injury to any person or entity.

    • 9.4. Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.

    • 9.5. You further grant Journey the right to pursue at law any person or entity that violates your or Journey’s rights in the content by a breach of the Terms of Use. You agree you will be solely responsible for any user content you provide or submit.

    • 9.6. Content submitted by users will be considered non-confidential and Journey is under no obligation to treat such content as proprietary information. Without limiting the foregoing, Journey reserves the right to use the content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Journey is under no obligation to offer you any payment for content that you submit or the opportunity to edit, delete or otherwise modify content once it has been submitted to Journey. Journey shall have no duty to attribute authorship of content to you, and shall not be obligated to enforce any form of attribution by third parties. Please refer to the Terms of Use on the Platform for more details.

  • 10. Privacy Policy

    • 10.1 Privacy Policy

      • 10.1.1 For Journey’s policy relating to its use of of your personal data, please review Journey’s current Privacy Policy, which is hereby incorporated by reference to this Terms of Use. Your acceptance of this Terms of Use constitutes your acceptance and agreement to be bound by our Privacy Policy.

  • 11. Contact

    • 11.1 Please contact Journey at [email protected] to report any violations of this Terms of Use or to pose any questions regarding this Terms of Use or the Service.